FAQ

How long does it take to receive my order?
Each Studio by G item is made to order. Please allow 2–7 business days for production before your order ships. Once shipped, standard U.S. delivery typically takes 2–5 business days.

Will I receive tracking information?
Yes. You’ll receive tracking information as soon as your order is on the way.

Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size, incorrect color selection, or personalization errors submitted by the customer.

If your item arrives damaged, defective, or with a manufacturing issue, please contact us within 30 days of delivery with your order number and photos of the issue.

Can I change or cancel my order?
Orders cannot be changed once they have entered production. If you need to make a change, contact us as soon as possible and we’ll let you know what options are available.

How do personalized mugs work?
Enter the name you’d like printed on your mug in the personalization fields. For double-sided designs, please enter the same name in both fields so both sides match.

Is there a character limit for personalization?
Yes. Please keep personalized names to a maximum of 8 characters.

Are colors exactly the same as they appear online?
Colors may vary slightly depending on your screen and the production process. Woven products may also show natural variations in thread blending, texture, and fine details.

Do you ship internationally?
Studio by G currently ships within the United States only.

How can I contact Studio by G?
Use the Contact page and include your order number if your question is about an existing order.