Refund policy

RETURN & REFUND POLICY

Because Studio by G products are made to order, we do not accept returns or exchanges for change of mind, incorrect size, incorrect color selection, or personalization errors submitted by the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, incorrectly produced, or with a manufacturing issue, please contact us within 30 days of delivery at hello@studiobyg.com.

Please include your order number and clear photos of the issue so we can review your request and determine the appropriate resolution.

PERSONALIZED PRODUCTS

Please carefully review all personalization before submitting your order. Personalized orders cannot be changed once they have entered production, and we cannot provide refunds or replacements for errors in personalization submitted by the customer.

REFUNDS

If a refund is approved for a qualifying issue, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

 

QUESTIONS

For questions regarding your order or this policy, contact us at hello@studiobyg.com.